Customer Guarantee
Return & Exchange Policy
We take enormous pride in the quality of every textile piece woven and finished in Gujranwala. If you are not completely delighted with your purchase, we offer a hassle-free 7-day return and exchange window across Pakistan.
1. 7-Day Return & Exchange Window
You may initiate a return or replacement within 7 days of the parcel being delivered to your doorstep. After 7 days, products are considered inspected and accepted.
2. Eligibility Conditions
To qualify for a full return or exchange, items must be in original condition:
- Unused, unwashed, and unstained.
- Free of perfumes, laundry detergent scents, or pet hair.
- In their original luxury packaging with all tags and product bands intact.
- Accompanied by the order invoice number.
3. Defective or Incorrect Items
Every item is inspected twice before dispatch. In the rare event that you receive a manufacturing defect, wrong size, or incorrect color:
We replace the item immediately with 100% free pickup and zero courier fees on your part.
4. How to Initiate a Return or Exchange
- Take 1 or 2 quick photos or a brief video of the item and its packaging.
- Send them to our official WhatsApp support at +92 301 6433444 with your Order Number.
- Our representative will confirm your exchange and book a reverse courier pickup or provide the nearest return dispatch center.
5. Refund Processing for COD Orders
Once the returned product arrives back at our Gujranwala facility and is inspected (typically within 24–48 hours of receipt), refunds for COD orders are disbursed via:
- Direct Online Bank Transfer
- EasyPaisa or JazzCash
- Store Credit voucher with full value
Need an Exchange?
Contact customer support on WhatsApp for rapid assistance with size, color, or fabric exchanges.